liv18 Responsible Gaming — Stay Safe
Gaming is for fun — not for stress or harm. liv18 gives you all the tools you need to set limits, take breaks and get support.
Our Commitment
liv18 believes that online gaming should be an enjoyable form of entertainment — not a source of financial hardship or mental stress. We want to ensure that every player plays with awareness and an understanding of their own situation.
On this page you will find all the information you need about responsible gaming — how to set deposit limits, take a temporary break, and contact our support team whenever you need to.
- Accounts are for users aged 21 and above only
- Identity documents required for age verification
- Set your own deposit limits
- Option to suspend or close your account at any time
- 24/7 support in Bengali — via live chat and email
Warning Signs
If any of the following feel familiar in your life, consider taking a break:
- Spending more than your set budget
- Repeatedly playing to try to recover lost money
- Time with family or at work is being spent on gaming
- Lying or hiding things about gaming
- Feeling restless or irritated when unable to play
- Taking loans or breaking savings to fund gaming
Safe Gaming Features
Deposit Limits
You can set a maximum deposit amount on a daily, weekly or monthly basis. Once the limit is reached, no further deposits will be possible until the next period begins. This is the most effective way to stay in control of your finances.
Timeout
If you feel you need a few days away, use the timeout feature at liv18. Your account access can be paused for a set period — it will reactivate automatically when the break ends. No logins or deposits are possible during this time.
Self-Exclusion
For longer-term protection, you can choose self-exclusion. This will close your account completely for a set period. Do not attempt to open a new account while self-exclusion is active.
Age Verification
To open an account at liv18, you must be 21 years of age or older. Identity documents are verified after registration. Gaming by underage individuals is strictly prohibited — keep your device away from younger family members.
Gaming History Review
Your full betting and transaction history is stored in your account. Review it regularly — understanding how much time and money you are spending is the first step toward responsible gaming.
24/7 Support
If you have any concerns about your gaming, talk to us at any time. Reach us directly via live chat or by email at [email protected]. You can speak in Bengali — no judgement will be made, only help will be given.
Tips for Playing Responsibly
A few simple habits can keep gaming enjoyable at all times and reduce the risk of harm.
- 1 Set a budget in advance. Before you play, decide in your head or write down the maximum amount you will spend today. Stop when you reach that limit.
- 2 Set a time limit. Use a timer — log out after the set time and spend time with your family.
- 3 Don't chase losses. Placing bigger bets to recover lost money is dangerous — take a break instead.
- 4 Don't play on emotion. Avoid gaming when you are angry, anxious or upset.
- 5 Don't treat gaming as a source of income. It is entertainment — not a guaranteed way to earn money.
- 6 Talk openly with someone you trust. Hiding gaming problems makes them worse. Let a trusted person know.
Seeking Help Is Not a Weakness
If gaming starts to become a problem, getting help quickly is the smart thing to do. liv18's support team speaks Bengali — our goal is to find solutions, not to judge.
If you want to self-exclude or close your account, let us know directly via live chat. We will act quickly — no questions asked.
Detailed Information & Guidelines
Deposit Limit Rules
When you set a deposit limit at liv18, it takes effect immediately. If you request an increase to your limit, it will take at least 7 days to come into effect — this ensures a considered decision is made. However, reducing a limit takes effect immediately. This limit applies across all payment methods — bKash, Nagad, Rocket and bank transfer.
How Timeout Works
During a timeout, you will not be able to log in to your account. You set the duration of the break in advance — once it ends, your account reactivates automatically. No bonus or promotional emails will be sent during this time. Requests to return before the break ends are not accepted.
Self-Exclusion Terms
Self-exclusion is a significant decision. Once activated, it cannot be cancelled before the set period expires. During self-exclusion, no marketing communications will be sent from liv18. When the period ends, a 24-hour wait is required to reactivate the account — this prevents impulsive decisions.
Is Gaming Becoming a Problem?
Many people play purely for enjoyment and never encounter any difficulties throughout their lives. But for some people, gaming can gradually slip out of control. This is not a personal weakness — it is a recognised issue and help is available.
If you feel that gaming is having a negative impact on your personal life, relationships or financial situation, take action now without delay. Chat with us on live chat at liv18 or write to [email protected] — we are here for you.
Remember: liv18 is for ages 21 and above only. If someone underage that you know is showing an interest in gaming, use parental control software to protect them and let us know.
Frequently Asked Questions
Enjoy Safely — with liv18
Play with responsible gaming in mind. We are here for you whenever you need us. Cricket, slots or casino — wherever you go, stay safe.