liv18 Privacy Policy — Your Data Is Our Responsibility

This privacy policy ("Policy") applies to all members ("you", "user") who use the website and services of the liv18 online gaming platform ("we", "our", "Platform").

The purpose of this policy is to clearly inform you about what types of information liv18 collects, why it is collected, how it is used and kept secure, and what rights you have. We believe that full transparency in data protection is the foundation of trustworthy service.

By registering on liv18, opening an account, or using any service on the platform, you consent to the terms described in this policy. If you have any questions, please contact us at [email protected].

liv18 collects only the information necessary for providing services, ensuring security, and meeting legal obligations. The types of information collected are explained below:

2.1 Identity & Registration Information

Information you provide when creating an account:

• Full name and date of birth (for age verification — 21+ confirmation)
• Valid email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Username and encrypted password
• National ID or passport number (for verification where applicable)

2.2 Financial & Transaction Information

Deposit and withdrawal information via bKash, Nagad, Rocket, or bank transfer is stored. This includes the transaction amount, time, method, and reference number. Card numbers or full bank account details are not stored on our servers — a third-party payment processor handles this information securely.

2.3 Technical & Device Information

Information automatically collected while you use the platform:

• IP address and unique device identifiers
• Browser type, operating system, and version
• Login and logout times on the platform
• Pages visited, clicks, and navigation patterns
• Cookie and session data (see Section 7 for details)

2.4 Communication Information

When you contact support via live chat or email, the content of that conversation is stored for the purpose of improving service quality and resolving disputes.

liv18 uses collected information only for specific and legitimate purposes. Each purpose is clearly stated below:

• Account management & verification: Confirming your identity, verifying age (21+ confirmation), and maintaining account security.
• Service delivery: Playing games, processing deposits and withdrawals, issuing bonuses, and activating VIP benefits.
• Security & fraud prevention: Preventing unauthorized access, suspicious transactions, and account hijacking.
• Customer support: Resolving your questions and complaints promptly. Providing 24/7 assistance via live chat and email ([email protected]).
• Legal compliance: Adhering to applicable laws, regulations, and directives from regulatory authorities.
• Platform improvement: Analyzing user experience to enhance service quality and functionality.
• Responsible gaming: Identifying unusual gaming patterns and delivering responsible gaming tools to applicable members.

liv18 never sells your personal information commercially or shares it with unauthorized third parties. Information is shared only in the specific circumstances below:

4.1 Service Provider Partners

Necessary information is shared with trusted third parties to operate the service, such as:

• Payment processors (bKash, Nagad, Rocket, and bank transfer services)
• Cybersecurity and fraud detection services
• Gaming technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others)
• Cloud hosting and data storage providers

These partners may use the information only for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information under a court order, a lawful request from an investigative authority, or applicable legal obligation. In such cases, only the minimum necessary information is provided.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify members in advance and protect their rights.

liv18 has adopted modern technical and administrative measures to ensure the security of your information. The key components of our security framework are:

• SSL Encryption: All communications between you and the platform are secured via SSL/TLS encryption, keeping data transfers safe.
• Password Hashing: Your password is never stored directly — it is protected using strong cryptographic hashing methods.
• Access Controls: Only authorized personnel can access your information, and all their activities are logged.
• Regular Security Testing: Regular security audits and penetration tests are conducted to identify potential vulnerabilities.
• Data Backup: Secure backups of important data are maintained so your information is not lost due to any technical failure.
• Fraud Monitoring: Unusual activity is identified and blocked in real time through automated systems.

liv18 does not retain your information longer than necessary. Retention periods are determined primarily based on the following:

• Active accounts: For as long as your account remains active and for the period necessary to provide services.
• Financial transaction records: For the period required by applicable laws and regulations (generally for several years even after account closure).
• Legal disputes: If any legal claim or dispute is ongoing, the relevant information will be retained until that matter is resolved.
• Inactive accounts: Information from long-term inactive accounts is securely deleted after a specific notice period.

At the end of the designated period, information is permanently deleted or anonymized in a way that makes it no longer possible to identify you.

The liv18 website uses cookies and similar technologies to deliver a smooth service.

7.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and ensuring the basic functionality of the platform. The site cannot function properly without them.
• Functional cookies: Used to remember your preferences (such as language selection).
• Analytics cookies: Anonymous statistics are collected to understand usage patterns on the platform.
• Security cookies: Used to detect fraud and unauthorized access.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

liv18 respects your data rights and helps you exercise them. Your key rights are outlined below:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information stored in your account.
• Right to erasure: In certain circumstances (such as after account closure) you can request deletion of your information — however, some data may need to be retained due to legal obligations.
• Right to restrict processing: In special circumstances, you can request that the use of your information be limited.
• Right to object: You have the right to object to any specific use of your information.
• Right to data portability: You can request your information in a structured, machine-readable format.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time after completing verification.

liv18 is strictly for individuals aged 21 and above. We do not knowingly collect or process the information of any minor.

Age verification is mandatory during the registration process. If we have evidence that a minor has created an account, that account will be closed immediately and all related information will be securely deleted.

If you have information about a minor's account, please contact [email protected] immediately.

liv18 reserves the right to amend this privacy policy from time to time. Changes may be due to legal updates, technological improvements, or new additions to the service.

10.1 Update Process

For significant changes, we will send a notice to your registered email and publish the updated version on this page. For minor changes, only this page will be updated.

10.2 Continued Use After Changes

Continuing to use the platform after an updated policy is published will be considered as your consent to the new policy. If you disagree with the changes, you may request to close your account.

10.3 Previous Versions

If you would like a previous version of the policy, please request it at [email protected].