❓ Frequently Asked Questions
liv18 FAQ — Answers to All Your Questions
From withdrawals to KYC verification, bonus terms to account security — every question about playing at liv18, answered in one place.
Whether you are new to liv18 or have been playing for a long time, you may still have plenty of questions. On this page we have answered the most frequently asked questions in five categories — withdrawals, welcome bonus, cricket betting, identity verification, and account security. If you cannot find your question here, contact us via our 24/7 live chat or email.
All FAQs
How to Withdraw
At liv18, withdrawal requests are usually processed within 5 to 30 minutes. Your funds will arrive at your bKash, Nagad, or Rocket number within that time. Bank transfers may take a little longer due to the bank's own processing time. Once submitted, the request is processed automatically unless you cancel it yourself.
The minimum withdrawal amount at liv18 is ৳800. The same rule applies across all methods — bKash, Nagad, Rocket, or bank transfer. You can only submit a withdrawal request if your balance has at least ৳800. Requests below that amount are not accepted.
No, winnings from a bonus do not need to be withdrawn separately. Once the wagering requirement for the bonus is met, the amount is added to your main balance and can be withdrawn normally. If you withdraw before meeting the wagering requirement, the bonus may be cancelled.
Yes, the withdrawal service at liv18 runs 24 hours a day, 7 days a week. Whether it is night or day, a public holiday or a weekly day off — processing is completed within 5 to 30 minutes. If you run into any issue, our 24/7 live chat support is always there to help.
A pending status means the request is still being processed. It is usually resolved within 30 minutes. If it takes longer, the reason could be an incomplete KYC verification or the withdrawal number not matching the deposit number. This should not happen if you registered with accurate information — but if it does, contact support.
Welcome Bonus
No, the welcome bonus can only be claimed once per account. It applies only on the first deposit. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be closed and balances may be forfeited.
liv18 offers a 120% welcome bonus on the first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200. Depositing ৳26,000 or more gives the maximum ৳15,000 bonus, bringing your total balance to ৳41,000.
The wagering requirement is calculated on the bonus amount only, not on the combined total of the deposit and bonus. The requirement is 15 times. Example: if you receive a ৳1,200 bonus, you need to wager ৳1,200 × 15 = ৳18,000 before the bonus funds become withdrawable.
Most slot games and casino games contribute to wagering. However, certain specific games or low-edge bets (such as specific table game side bets) may be excluded. For the full list, read our terms and conditions or ask via live chat.
Yes, you can cancel a bonus if you wish. However, cancelling the bonus will also cancel any winnings associated with it. If wagers were placed using your main balance while the bonus was active, that amount may not be refunded. So speak to support before cancelling a bonus.
Cricket & Sports Betting
If a match is declared a no-result due to rain or any other reason, the bet stake is generally refunded. However, this depends on the specific market type. If the result is determined by the DLS method, bets are settled according to that result. The rules for each match are shown on the betting page.
Yes, live in-play betting is available at liv18. You can place bets on over-by-over markets while a match is in progress. In-play odds change quickly, so making decisions at the right time is important. A stable internet connection gives you the best live betting experience.
Yes, at liv18 you can bet on BPL, the T20 World Cup, IPL, and various other international tournament matches. High-profile matches like Bangladesh vs India offer multiple markets. Check the cricket section for the list of available matches.
Yes, accumulator betting (combining multiple selections into one bet) is available. Selecting several events together multiplies the odds, which can result in a much larger payout. However, if any single selection is wrong, the entire bet is lost. Bet with an understanding of the risk.
Decimal odds show the total amount you get back when you win, not just the profit. Example: with odds of 2.50, a ৳100 bet returns ৳250 if you win (your original ৳100 + ৳150 profit). With odds of 1.50, a ৳100 bet returns ৳150 in total. The higher the odds, the greater the risk and potential reward.
Identity Verification (KYC)
KYC verification may be requested before your first large withdrawal or if any unusual activity is detected on your account. Verification may also begin when transactions on a new account exceed a certain amount. It is done to keep your account secure.
Yes, this is very important. The name you registered with on your liv18 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held and account verification can become difficult.
For identity verification, a clear photo or scan of a National ID (NID), passport, or driving licence is generally accepted. A bank statement or utility bill may also be requested as proof of address if needed. Make sure all documents are clear and within their validity period.
If verification is rejected, you are usually informed of the reason by email. This can happen if the image is unclear, the document has expired, or the name does not match. Reapply with the correct documents. For any questions, contact us via live chat or at [email protected].
Yes, all personal information uploaded to liv18 is protected with SSL encryption technology. Your NID or passport details are used solely for identity verification and are not sold or shared with any third party. See our privacy policy for more information.
Stay Safe
Some fake sites look like liv18 but have a slightly different URL (such as liv-18, liv18x, etc.). Always check the browser address bar to confirm you are on liv18.lat. Instead of clicking unknown links in emails or on social media, type the address directly into your browser.
Never share your OTP or mobile banking PIN with anyone — even if they claim to be liv18 support. Our support team never asks for your PIN or OTP. Anyone who contacts you asking for these is a fraudster. Let us know immediately via live chat.
A strong password should be at least 12 characters long, combining uppercase and lowercase letters, numbers, and special characters (!, @, #, etc.). Do not use your date of birth, phone number, or simple words. Keep a separate, unique password for liv18 that you do not use anywhere else.
If you suspect this, change your password immediately and notify us via live chat or at [email protected]. Our support team will review recent activity on your account and take quick action. If necessary, the account will be temporarily suspended.
Yes, all data exchange on the liv18 platform is secured with SSL (Secure Socket Layer) encryption. Your login details, payment information and personal data are sent to the server in encrypted form, so third parties cannot access them. You can confirm this by looking for the padlock icon before the site address.
Have more questions? We are always here
If you did not find your answer on this page or would like to know more, please contact our support team. Assistance is available in both Bengali and English.
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